Terms and conditions
Terms and Conditions:
General: For business transactions between the customer and [email protected], these General Business Conditions are valid in the form they have at the time of the order. Changes, additions, or contradictory business conditions require our written confirmation.
Contact Lenses: Contact lenses will only be delivered to contract lens wearers who have already received a vision correction from an optician or a prescription from an ophthalmologist. The prerequisites for years of trouble-free use of contact lenses are flawless condition of the contact lenses and regular eye check-ups.
Ordering: The vision correction selected by you is binding; return of the lenses is therefore not possible. [email protected] does not accept any responsibility for ordering mistakes made by the customer or for any problems incurred in shipping.
Right of return and exchange:
In respect of unopened [and unmarked] packets of contact lenses and/or lens-care products, we voluntarily grant you a 30-day returns period in addition to your statutory right of cancellation. Packets of contact lenses and/or lens care products which have already been opened cannot be exchanged or returned.
Customer satisfaction is our utmost priority. In the event that your prescription changes, we therefore offer you a free exchange within 1 year. The exchange applies only to the same product (for example Air Optix Aqua with power -3.00 to new power -3.50). Postage costs will be charged for the newly ordered items. Opened blisters (packages of individual lenses) or change from spherical to toric or multifocal lenses cannot be exchanged.
If you are ever dissatisfied with our services, you are welcome to direct complaints to our customer service team. Their contact details are Urbach Optik AG, Neugutstrasse 52, CH-8600 Dübendorf, Switzerland, phone: 0800 001 700, fax: 0041 44 823 1011, e-mail: [email protected] We will respond to your complaint as quickly as possible.
An order is considered to have taken place when the completed order form is transferred (sent) using the on-line order process. The contract is completed with the delivery of the lenses, independent of any confirmation of receipt of the order.
We consider data protection our obligation. The customer is informed in detail about type, scope, location, and purpose of the charges, and handling and use of the personal information (data processing) required for filling the order (see information on data protection). The customer agrees to the data processing.
Vouchers are only valid for the period indicated and may only be redeemed once in the course of an order process per household. Individual brands may be excluded from the vouchers.
The value of the goods must at least equal the amount of the voucher. For administrative reasons, it is not possible to refund any remaining credit.
Vouchers may only be redeemed before the order process is completed. It is not possible to subsequently offset vouchers. The value of a voucher will not be paid out in cash, nor will interest be paid on it. It is not possible to combine several vouchers together.
If the value of the voucher is insufficient for the order, the difference may be made up by the payment methods offered. If the voucher was issued as part of an advertising campaign and no consideration was given for it, it will not be refunded in the event that some or all of the goods are returned.
Where you have used a voucher to make your purchase, we reserve the right to charge the original price of the goods kept by you if due to cancellation by you the total value of the order is less than the relevant value of the voucher.
Payment is due 10 days after the order is placed. The customer can pay by invoice, with VISA, Eurocard, Swiss Post Account Card, Paypal, American Express. We reserve the right to add a late charge of CHF 10.00 per payment reminder.
Guarantee and Liability:
Obvious deficiencies are to be communicated to us in writing within two weeks of the receipt of the lenses. Any claims to guarantee fulfillment concerning complaints about obvious deficiencies that are not promptly reported are excluded. In cases of guarantee fulfillment, we are ready to supply a replacement. For replacement deliveries, we adhere to the same parameters as those for the original order.
Please inform us by [email protected] or phone (0800 001 700), before you return items to us. Returns should be sent to the following address:
by Urbach Optik AG